Full-Time Banquet captain in Toronto
Job Description
“About Delta Toronto:
Located in the heart of Toronto’s new Southcore neighbourhood, Delta Toronto connects people with the financial and entertainment districts through direct access to the PATH, Union Station and Metro Toronto Convention Centre. The hotel also acts as a stepping stone to neighbouring cultural and sporting events, attractions and a revitalized waterfront.
Delta Hotels and Resorts is in the midst of a major transformation to better serve Canadian and international travelers. Designed to exceed the evolving expectations of the modern traveler, Delta Toronto will serve as the flagship for Delta’s growing portfolio of hotels and resorts across Canada. The Delta Toronto is scheduled to open late November 2014.
Our Values:
Most importantly, the successful candidate will demonstrate Delta’s Values in all aspects of their job. These include:
We are one team.
We respect each other.
We always act with integrity.
We are passionate about what we do.
We are active leaders in our local communities.
Role Summary:
The primary responsibility of the Banquet Captain is to offer expertise in the area of Food and Beverage as it relates to all Banquet areas within the hotel. Reporting directly to the Director of Banquets, the position is responsible for directing the Banquet team in accordance with corporate and hotel standards, while maintaining a four star dining experience in our conference facilities, and ensuring adherence to administrative standards required in the department.
This position requires exceptionally strong communication and a collaborative approach with all hotel leadership team members and departmental colleagues.
The Banquet Captain’s responsibilities also include:
Ensuring the seamless movement of guests in and out of the hotel banquet facilities and providing an elevated dining guest experience in our conference areas.
Provide mentorship and management to all Banquet colleagues, ensuring the delivery of our service promise and continuity of the front of house team’s activities.
Ensure the effective implementation of and adherence to Delta Hotels and Resorts Brand Standards.
Effective management of the Banquet department to ensure the achievement of our financial goals. Responsible for the banquet front of house financials (budget, forecast, cost controls etc).
Resolving guest concerns through service recovery and working collaboratively with fellow leaders and colleagues, to implement change when necessary.
Monitor the daily performance of the Banquet team to ensure the achievement of our vision and goals.
Provide communication within the department that is consistent and thorough, ensuring all relevant Corporate programs are understood by colleagues and that all daily client/group requirements are communicated.
Support the Director of Banquets with the recruitment, training and development of colleagues, with a strong focus on engagement, productivity, health & safety and elevated guest experience.
Foster a coaching culture that encourages colleagues to achieve personal and professional success.
Engage in managing internal and external expectations by building strong relationships; communicating issues; conducting reviews and meetings; problem solving and participating in and leading in cross functional hotel assignments.
Support the Director of Banquets in fostering and developing new partnerships and relationships with suppliers and the community in order to create efficiencies in relation to value and service.
In collaboration with the Director of Rooms, develop and implement a strategic plan for the Front Office department.
Qualifications:
– Must be available to work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary.
– Minimum 3 years Banquet Captain or Supervisor experience.
– University/College education, preference given to hotel management graduates.
– Proven ability as an effective leader, possessing a high degree of professionalism, sound human resources and administrative skills.
– Excellent written and verbal communication skills are essential.
– Computer literate in Opera, Word, Excel, Micros.
– Results oriented with the ability to be flexible and work well in a busy and demanding environment.
– Proven experience building positive and collaborative teams who are focused on providing exceptional guest experiences.
– Demonstrated success managing overall guest experience.
– Must be energetic, enthusiastic and self-motivated.
– A background check will be required for this position.
– Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.
Interpersonal Skills:
This position requires a highly motivated, energetic, super organized hands-on professional with exceptionally strong leadership and collaboration skills who can guide and motivate colleagues, as well as consult and influence internal and external partners and collaborate with cross-functional teams. The Banquet Captain must have strong communication skills, leadership presence and the ability to interact with a diverse group of clients. The position requires professional level interpersonal skills to interact and communicate effectively with stakeholders from different origins and cultures
CANDIDATE PROFILE
The following competencies will be critical to the success of the Banquet Captain role:
Decision Maker – Results Orientation: Exhibits a decisive approach with a determined focus on objectives and achieving results. Demonstrates a clear sense of urgency.
Business Acumen: Must possess a proven understanding of Banquet operations as it relates to the overall success of the property. Demonstrated ability to assess current situations and act accordingly to ensure an elevated experience.
Leadership: Is able to lead and/or influence others in order to have a specific impact or effect. Builds trusting relationships with key stakeholders inside and outside of the Company.
Effective Communicator: Is an effective communicator in all mediums to all types of audiences ensuring that he/she gets their message across with a high level of understanding.
Managerial Courage: Has the courage to make tough decisions and has the self-confidence to take ‘unpopular’ decisions to the top when it is in the best interests of the business.
About Delta Hotels and Resorts
A leading Canadian hotel management company, Delta Hotels and Resorts owns, operates and franchises a diversified portfolio with 46 full-service, city centre and airport hotels and resorts under the Delta brand. Widely regarded as Canada’s “”brand of choice”” by guests and owners, Delta also distinguishes itself as an exemplary employer. It is the only hotel company to have been recognized for its sustained focus on business excellence by the prestigious National Quality Institute with three Canada Awards for Excellence, including the award program’s highest honor, the Order of Excellence (2007). The company has also consistently ranked as one of the country’s 50 Best Employers for 11 years, and has been named to the Green 30 since 2010. Its Corporate Social Responsibility platform, Delta Helps, includes a chain-wide commitment to the communities it serves through a national partnership with Habitat for Humanity Canada, participation in the Hotel Association of Canada’s Green Key Eco-Rating program, and work with various other charitable groups.”
How to Apply
To Apply, click: Apply Here
We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. We thank all those who apply but only those selected for further consideration will be contacted.