Full-Time Banquet server in Toronto
Job Description
“About Us
Our company is making huge strides at challenging what a hotel should be. This is an exciting time for Delta Hotels and Resorts. We are making big changes in every category of our business, and we’re setting big goals for 2015 and beyond. Our mission is to become the leader in the four–star, full–service hospitality segment and our Brand Values mean that: We are one team; We respect each other; We always act with integrity; We are passionate about what we do; and We are active leaders in our local communities. Join Delta Hotels and Resorts, where great things are happening. Job Description
POSITION: Banquet Server
HOTEL: Delta Toronto
LOCATION: Downtown Toronto
REPORTS TO: Director of Banquets
About Delta Toronto:
Located in the heart of Toronto’s new Southcore neighbourhood, Delta Toronto connects people with the financial and entertainment districts through direct access to the PATH, Union Station and Metro Toronto Convention Centre. The hotel also acts as a stepping stone to neighbouring cultural and sporting events, attractions and a revitalized waterfront.
Delta Hotels and Resorts is in the midst of a major transformation to better serve Canadian and international travelers. Designed to exceed the evolving expectations of the modern traveler, Delta Toronto will serve as the flagship for Delta’s growing portfolio of hotels and resorts across Canada.
Our Values:
Most importantly, the successful candidate will demonstrate Delta’s Values in all aspects of their job. These include:
We are one team.
We respect each other.
We always act with integrity.
We are passionate about what we do.
We are active leaders in our local communities.
Role Summary:
As a Banquet Server you will have a significant impact on the catering/banquets experience, by showcasing your superior guest service skills. Banquet Servers will ensure that service is efficient, friendly and genuine, all while ensuring our guests enjoy their event. Key responsibilities of the Banquet Server include set-up and tear-down of meetings and functions, food service execution and working in a safe manner.
The Banquet Servers responsibilities also include:
Provide a consistently high standard of service in an efficient and genuine manner as outlined in the banquet event order.
Serve various types of functions including, but not limited to, plated, buffet, breakfast, working lunches, coffee breaks, dinner, receptions and banquet bartending when required.
Ensure the effective implementation of and adherence to Delta’s Food & Beverage brand standards.
Demonstrate knowledge or group/function and offerings for the event.
Ensure a clean, safe and hazard-free work environment by maintaining the cleanliness of all heart and back of house areas.
Work with our Audio Visual department to ensure proper working of A/V as per the banquet event order.
Maintain a favourable working relationship with fellow colleagues in Banquets and the Kitchen, as well as with colleagues throughout the hotel/company.
Deal with guest requests/concerns while maintaining poise and a positive resolution driven attitude.
Work collaboratively with fellow leaders and colleagues to resolve customer concerns through service recovery.
Demonstrate our value of teamwork by genuinely cooperating and assisting fellow colleagues.
Read and connect with guests individually, tailoring service to each.
With customer safety always in mind, create a fun environment for customers.
Both at work and away from work, project a favourable image of the Restaurant.
Perform any additional duties as assigned by department leaders.
Physical Requirements:
Constant standing and walking throughout shift.
Frequent lifing and carrying up to 50 lbs.
Frequent kneeling, pushing, pulling and lifting.
Frequent ascending and/or descending ladders and stairs
Qualifications:
Must be available to work a variety of shifts, including weekends. Hours of work will be scheduled based on business volumes/operational demands and will vary.
Experience working in a customer/food service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.
Must have valid Smart Serve certification and legally able to serve alcohol in Ontario.
Exceptional interpersonal skills to enhance both the presentation and service standards throughout the function.
Results oriented with the ability to be flexible and work well in a busy and demanding environment.
Must be energetic, enthusiastic and self-motivated, with the ability to work effectively in an innovative and multi-tasked environment.
A background check will be required for this position.
Must be legally authorized to work in Canada. Please note that the hotel is unable to assist candidates in obtaining Canadian work authorization.
About Delta Hotels and Resorts
A leading Canadian hotel management company, Delta Hotels and Resorts owns, operates and franchises a diversified portfolio with 46 full-service, city centre and airport hotels and resorts under the Delta brand. Widely regarded as Canada’s “”brand of choice”” by guests and owners, Delta also distinguishes itself as an exemplary employer. It is the only hotel company to have been recognized for its sustained focus on business excellence by the prestigious National Quality Institute with three Canada Awards for Excellence, including the award program’s highest honor, the Order of Excellence (2007). The company has also consistently ranked as one of the country’s 50 Best Employers for 11 years, and has been named to the Green 30 since 2010. Its Corporate Social Responsibility platform, Delta Helps, includes a chain-wide commitment to the communities it serves through a national partnership with Habitat for Humanity Canada, participation in the Hotel Association of Canada’s Green Key Eco-Rating program, and work with various other charitable groups”
How to Apply
To Apply, click: Apply Here
We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. We thank all those who apply but only those selected for further consideration will be contacted.