Full-Time Restaurant And Food Service Managers in Saint John
Job Description
“Downey Ford, Saint John, NB – is currently seeking a Service Manager to lead the largest Service Department in Southern NB!
We are seeking an individual with a solid work ethic, proven track record and the ability to handle multiple tasks and priorities. They must be Self-motivated, results orientated, with a proactive attitude, combined with strong interpersonal and problem-solving skills. The position will require an individual that is process and detail oriented, with the ability to design, implement, and manage work flow systems. Excellent communication and coaching skills and thrives on a fast-paced work environment, with a passion and energy for customer service.
About Us
Downey Ford is family-owned and operated and has been servicing New Brunswick Ford buyers for almost 60 years.
Downey Ford offers buyers in Saint John and southern New Brunswick a wide range of new Ford models and pre-owned Ford vehicles, as well as a modern servicing department. Downey Ford also offers genuine Ford parts and accessories, as well as a state-of-the-art body shop and detailing department.
The service Department is the largest shop in Southern NB. It has 24 work bays stocked with state-of-the-art tools and diagnostic equipment. The Service Department staff includes a Shop Foreman, Assistant Service Manager, 6 Service Advisors, 20 Service Technicians, Warranty Administrator, Porter and 2 Service Support employees.
http://downeyfordsj.ca/
WE OFFER:
TOP SCALE Salary/Commissions based on the successful candidate’s qualifications
Group benefit
Employee discounts on parts, service and vehicle purchases
High performance culture, focused on customer experience
Experienced and hands on Management staff
Opportunity for career growth
Willing to pay/reimburse for relocation of the right candidate
Summary
The Service Manager reports to the General Manger. They will be responsible for the supervision and leadership of the dealership’s Service department and respond to customer complaints and inquiries in a courteous and professional manner. He or she will effectively and efficiently manage the development and direction of the service team to drive the growth of revenue, technical productivity, quality assurance and to promote a high level of customer satisfaction. The Service Manager’s responsibilities will also include the assurance of budget control, sourcing and costing, as well as the leadership of all staff, resources and inventories.
Job Duties
Oversee and manage the Service department’s operations and scheduling.
Manage quality assurance – setting quality standards, maintaining quality of all garage activities.
Ensure completion of shop maintenance and repair work.
Advise mechanics of work that must be completed.
Address customer complaints and inquiries in a courteous, professional manner.
Conduct regular performance appraisals for all Service and Parts department staff.
Provide coaching and mentoring to all subordinate staff.
Ensure compliance with company standards for cost control, waste reduction, quality, safety, and complete and on-time delivery.
Oversee and direct Service department resource and workforce issues for the organization.
Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
Responsible for appropriate staff levels to meet requirements of the shop.
Responsible for recruitment, hiring, terminations and performance management.
Manage the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.
Enhance and develop policies, procedures and service systems to meet the goals of the department.
Monitor financial performance to ensure the department is meeting or exceeding budgetary commitments.
Analyze and report on the department’s daily, monthly and annual key performance indicators and industry trends.
Measure and monitor key indicators of the service delivered.
Review and use the monthly Profit and Loss statements to ensure expense control and proactively plan service and sales goals.
Examine reports to determine the operational activities of the company and ensure optimum performance.
Ensure that all reporting employees adhere to company policies and procedures.
Maintain the cleanliness and safety of the shop.
Perform other duties as required.
Requirements
3-5 years’ experience managing a large service operation with proven leadership abilities.
Effective leadership skills, with a strong focus on operations and business processes.
Able to identify key issues and creatively and strategically overcome internal challenges or obstacles.
A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
Effective attention to detail and a high degree of accuracy.
High level of integrity, confidentially, and accountability.
Ability to work independently in a busy environment.
Demonstrated knowledge of inventory control techniques and procedures.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Work Conditions
24/7 availability may be required.
Physical ability to lift, bend, twist, pull frequently
Safety equipment will be required, e.g. steel-toed safety boots, safety glasses etc.
Overtime as required.
Hazards associated with the trade.
May be exposed to high levels of noise.
Candidates are encouraged to please submit a cover letter with your application describing why you’re the best person for this position and an updated resume to careers@downeyautogroup.ca quoting Service Manager in the subject line
OR
Stop by in person with resume to Downey Ford – 35 Consumers Drive, Saint John NB and ask for the General Manager.
We thank all applicants for their interest in advance, but only those being considered for the position will be contacted.”
How to Apply
To apply please visit: https://www.careerbeacon.com/en/apply/1474800We encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. We thank all those who apply but only those selected for further consideration will be contacted.