Full-Time Food Counter Attendant in Winnipeg
Job Description
“Canad Inns are “”destination centres”” that feature the finest in accommodations, food and beverage, entertainment, banquet and conference facilities and so much more.
The twelve Canad Inns facilities, affiliated restaurants and nightclubs serve over eight million customers per year. We are the largest food and beverage operator in Manitoba with over 27,000 seats in our banquet rooms, restaurants and clubs. In addition, our Grand Forks facility can accommodate over 1600 people at the various food and beverage venues. We are the largest food and beverage operator in Manitoba.
The strength of Canad Inns is our dedicated “”family members”” that work together to form an exceptional team. “”Our Winning Team.”” The efforts of our team have made Canad Inns one of “”Canada’s 50 Best Managed Companies,”” and Manitoba’s Top 25 Employers.
This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles
Leadership – Setting goals for the work group, developing organizational capability, and modeling how we work together:
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution – Developing strategic and operational plans for the work group, managing execution, and measuring results:
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations
Business Requirements – Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Liaise with Starbucks District Manager regularly to ensure adherence to Starbucks standards
Partner Development & Team Building – Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.
Challenges and inspires partners to achieve business results.
Challenges and inspires team members to achieve business results.
Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.
Ensures partners adhere to legal and operational compliance requirements.
Ensures team members adhere to legal and operational compliance requirements.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition.
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected.
Success Factors:
Focus On the Guest… Seek to understand the guest, internal and external customer and meet and exceed the needs of both the guest and the company.
Take Responsibility… Demonstrate personal ownership of tasks and follow through to get the required results.
Foster Teamwork… Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Key Skills and Requirements:
Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.Job Type: Full-time
Upselling… Know the available products and services and suggest alternatives.
Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Communicate Effectively… Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Apply Professional, Product, or Technical Expertise… Demonstrate the ability to apply technical, professional, or product expertise to everyday hotel situations.
Attend to Detail… Ensure that work is accurate, thorough and to the highest standards.”
How to Apply
To apply please visit: http://www.canadinns.comWe encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. We thank all those who apply but only those selected for further consideration will be contacted.